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STUDENT GRIEVANCES AND COMPLAINTS

MediaTech Institute is committed to a policy of fair treatment of its students in their relationship with
the administration, faculty, staff, and fellow students. The purpose of this policy is to establish,
implement, and operate a student complaint procedure. This policy shall be continuously accessible
to students through the Campus Director's office.

Internal Complaints

Information concerning filing of complaints, such as academic dishonesty or academic disputes
(grading, progression, program requirements, etc.) is provided through the Campus Director's office.
The student shall file a written complaint with the Campus Director. The complaint must be in writing, signed, and dated by the student filing the complaint, and submitted using a “Complaint Form” which
is available in the Campus Director's office.

All complaints will be handled in accordance with written policies of MediaTech Institute. The original
written complaint shall be placed in a file on student complaints to be maintained in the Campus
Director's office. A photocopy of all documents placed in the file on student complaints shall also be
placed in the file on the student who submitted the original written complaint.

All aspects of student complaints shall be treated as confidential in accordance with MediaTech
Institute's policies on confidentiality of student records. Notwithstanding this confidentiality
requirement, the file on student complaints maintained in the school Campus Director's office
shall be made available to representatives of the Texas Workforce Commission Career Schools
& Colleges, The State of California Bureau for Private Postsecondary Education, and/or the
Accrediting Commission of Career Schools and Colleges.

External Complaints

Unresolved grievances between the school and students should be directed to:

Career Schools & Colleges, Texas Workforce Commission, 101 East 15th Street,
Room 226T, Austin, TX 78778-0001.

email: bppve@dca.ca.gov, website: www.bppe.ca.gov

Schools accredited by the Accrediting Commission of Career Schools and Colleges must have a
procedure and operational plan for handling student complaints. If a student does not feel that the
school has adequately addressed a complaint or concern, the student may consider contacting the Accrediting Commission. All complaints considered by the Commission must be in written form, with permission from the complainant(s) for the Commission to forward a copy of the complaint to the
school for a response. The complainant(s) will be kept informed as to the status of the complaint
as well as the final resolution by the Commission.

Please direct all inquiries to:

Accrediting Commission of Career Schools and Colleges

2101 Wilson Blvd., Suite 302, Arlington, VA 22201 (703) 247-4212

In Texas, a copy of the Commission’s Complaint Form is available at the school and may be obtained
by contacting either Pam Trimble, Dallas Campus Director, Doris Hecht, Houston Campus Director,
or Rob Fedson, Austin Campus Director.

To download a copy of our 2011 catalog now, click here >>